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Bug new update Google Chrome

Kevin Paúl Montealegre
22/10/17 8:10
When navigating, in another tab and the time playing a video from youtube, when the browser is minimized, the video stops, and I return to the tab the WebGL error appears, I have Hardware acceleration, activity, everything started from the new browser update

Respuestas (4)

Rishika Asnani
23/10/17 3:22
Hi Kevin,

Thanks for posting in the Google Chrome Help Forum!

Could you please confirm if you face the issues even after you're signed into Chrome browser with your Google account on any other device? If yes, then please try the steps below:


  • Make sure you're using an updated version of Chrome.

  • Just to make sure we eliminate malware from the scenario, please follow the steps from this Help Article.

  • Download and run the Chrome Cleanup Tool to search for suspicious programs and offers to remove them.

  • Does the issue persist in incognito mode? (If it happens with a specific website/web page)

  • If this helps then temporarily disable your extensions to identify which one is causing the rendering problem. To do this go to chrome://extensions and uncheck Enabled for each extension one by one.

  • Clearing cache and cookies can be useful.

  • Uncheck Use hardware acceleration (Chrome Menu/three vertical dots ( ⋮ )> Settings> search for System menu).

  • Disable all the Firewall softwares you have installed / try on different Internet Network Provider.


Keep me posted.


Regards,

Rochelle


Kevin Paúl Montealegre
23/10/17 4:53
Ya he probado todo eso, y el problema sigue igual
Rishika Asnani
23/10/17 5:38

Hi Kevin,


Thanks for the reply.


I'd be moving this post to our Chrome Team who support users in Spanish and you'll receive a response from them assisting you with the issue shortly.


Feel free to contact us if you have any questions or feedback. We're here to help!


Regards,

Rochelle


Ezequiel Carro Salle
23/10/17 16:03
hola Kevin, debes seguir estos pasos https://www.youtube.com/watch?v=jOdt6hiWe9k y problema resuelto