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Google Chrome - Foro de ayuda > No puedo instalar Chrome

No puedo instalar Chrome

Javier Rodriguez Garcia
3/07/15 7:12
Hola, en resumidas cuentas no puedo instalar google Chrome pues me salta un error el cual dice "Se ha producido un error en la instalación. No se ha podido iniciar el programa de instalación de Google Chrome".El instalador sin conexión no funciona, el de 32bit o el de 64bit tampoco, lo he probado todo. En el ordenador no existe ningún programa de Google, no se que hacer.

Respuestas (8)

avm99963
3/07/15 7:20
¡Hola Javier!

Entonces, vayamos a descubrir qué es lo que ocurre para que no se pueda iniciar el instalador. Para ello, usaremos una herramienta que se llama Sawbuck, que nos ayudará a recopilar información sobre el error. Para ello, sigue los siguientes pasos:
  1. Descarga e instala la herramienta de depuración Sawbuck (haz clic en el link "sawbuck-0.6.8.0-release.msi" para descargarte el instalador, y después ejecútalo)
  2. Abre la aplicación Sawbuck.
  3. Accede a Log > Configure Providers (Registro > Configurar proveedores).

  4. Establece "Omaha" en "Verbose" (Detallado).

  5. Accede a Log > Capture (Registro > Capturar).

  6. Ejecuta el instalador de Chrome otra vez.
  7. Espera a que se produzca el error.
  8. Cuando se haya producido el error vuelve a Sawbuck y haz clic en Edit > Select All (Editar > Seleccionar todo).
  9. Accede a Edit > Copy (Editar > Copiar).
  10. Pega (clic derecho > Pegar o Ctrl+V) el texto en este hilo del Foro y sustituye por [personal] cualquier cosa que veas que sea información personal (nombre de usuario, por ejemplo).
Saludos :-)

[2]: Pasos descritos extraidos de Error de instalación - Ayuda de Installer y ligeramente modificados
Javier Rodriguez Garcia
3/07/15 7:29
ERROR 1476 3536 16:23:34-404 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-404 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-404 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-404 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-404 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-405 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-406 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-407 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-408 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:34-409 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:23:41-467 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:24:01-664 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:24:02-668 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:24:02-668 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:24:03-669 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:32-503 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:39-548 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:42-841 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:46-453 .\kernel_log_consumer.cc 492 Unexpected process info version 4
INFORMATION 4392 5996 16:25:48-213  0 [07/03/15 16:25:48.211][GoogleUpdate:goopdate][4392:5996][DllEntry][C:\Users\AR790_~1\AppData\Local\Temp\GUM325F.tmp\GoogleUpdate.exe /installsource taggedmi /install "appguid={8A69D345-D564-463C-AFF1-A69D9E530F96}&iid={6881D7FB-50F0-0658-38E3-C156351D4BC4}&lang=es&browser=2&usagestats=0&appname=Google%20Chrome&needsadmin=prefers&ap=x64-stable&installdataindex=defaultbrowser"]
INFORMATION 4392 5996 16:25:48-215  0 [07/03/15 16:25:48.211][GoogleUpdate:goopdate][4392:5996][OS][version: OS_WINDOWS_81][service pack: 0]
INFORMATION 4392 5996 16:25:48-215  0 [07/03/15 16:25:48.211][GoogleUpdate:goopdate][4392:5996][C:\Users\AR790_~1\AppData\Local\Temp\GUM325F.tmp\goopdate.dll][version 1.3.26.9][opt][official]
INFORMATION 4392 5996 16:25:48-216  0 [07/03/15 16:25:48.211][GoogleUpdate:goopdate][4392:5996][is machine: 1]
VERBOSE 4392 5996 16:25:48-218  0 [07/03/15 16:25:48.211][GoogleUpdate:goopdate][4392:5996][Current dir][C:\Users\AR790_~1\AppData\Local\Temp\GUM325F.tmp]
INFORMATION 4392 5996 16:25:48-219  0 [07/03/15 16:25:48.211][GoogleUpdate:goopdate][4392:5996][GoopdateImpl::DoInstall]
INFORMATION 4392 5996 16:25:48-219  0 [07/03/15 16:25:48.211][GoogleUpdate:goopdate][4392:5996][Elevating][C:\Users\AR790_~1\AppData\Local\Temp\GUM325F.tmp\GoogleUpdate.exe /installsource taggedmi /install "appguid={8A69D345-D564-463C-AFF1-A69D9E530F96}&iid={6881D7FB-50F0-0658-38E3-C156351D4BC4}&lang=es&browser=2&usagestats=0&appname=Google%20Chrome&needsadmin=prefers&ap=x64-stable&installdataindex=defaultbrowser"]
ERROR 1476 3536 16:25:49-145 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:50-160 .\kernel_log_consumer.cc 492 Unexpected process info version 4
INFORMATION 4392 5996 16:25:51-035  0 [07/03/15 16:25:51.029][GoogleUpdate:goopdate][4392:5996][Started process][5916]
ERROR 1476 3536 16:25:51-176 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:51-176 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:51-176 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:51-176 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:51-176 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:52-187 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:52-187 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:53-197 .\kernel_log_consumer.cc 492 Unexpected process info version 4
INFORMATION 5420 4644 16:25:56-951  0 [07/03/15 16:25:56.944][GoogleUpdate:goopdate][5420:4644][DllEntry]["C:\Program Files (x86)\GUM5652.tmp\GoogleUpdate.exe" /installsource taggedmi /install "appguid={8A69D345-D564-463C-AFF1-A69D9E530F96}&iid={6881D7FB-50F0-0658-38E3-C156351D4BC4}&lang=es&browser=2&usagestats=0&appname=Google%20Chrome&needsadmin=prefers&ap=x64-stable&installdataindex=defaultbrowser" /installelevated]
INFORMATION 5420 4644 16:25:56-952  0 [07/03/15 16:25:56.959][GoogleUpdate:goopdate][5420:4644][OS][version: OS_WINDOWS_81][service pack: 0]
INFORMATION 5420 4644 16:25:56-953  0 [07/03/15 16:25:56.959][GoogleUpdate:goopdate][5420:4644][C:\Program Files (x86)\GUM5652.tmp\goopdate.dll][version 1.3.26.9][opt][official]
INFORMATION 5420 4644 16:25:56-953  0 [07/03/15 16:25:56.959][GoogleUpdate:goopdate][5420:4644][is machine: 1]
VERBOSE 5420 4644 16:25:56-955  0 [07/03/15 16:25:56.959][GoogleUpdate:goopdate][5420:4644][Current dir][C:\Program Files (x86)\GUM5652.tmp]
INFORMATION 5420 4644 16:25:56-956  0 [07/03/15 16:25:56.959][GoogleUpdate:goopdate][5420:4644][GoopdateImpl::DoInstall]
INFORMATION 5420 4644 16:25:56-959  0 [07/03/15 16:25:56.959][GoogleUpdate:goopdate][5420:4644][Existing version: 1.3.27.5][Running version: 1.3.26.9]
INFORMATION 5420 4644 16:25:56-959  0 [07/03/15 16:25:56.959][GoogleUpdate:goopdate][5420:4644][machine = 1][existing version = 1.3.27.5][should_install = 0]
VERBOSE 5420 4644 16:25:56-960  0 [07/03/15 16:25:56.959][GoogleUpdate:goopdate][5420:4644][GetLastCheckPeriodSecFromRegistry][Ignoring group policy][machine is not part of a domain]
VERBOSE 5420 4644 16:25:56-960  0 [07/03/15 16:25:56.959][GoogleUpdate:goopdate][5420:4644][GetDownloadPreferenceGroupPolicy][Ignoring group policy][machine is not part of a domain]
ERROR 5420 4644 16:25:56-977  0 [07/03/15 16:25:56.982][GoogleUpdate:goopdate][5420:4644][Failed to ::ShellExecuteEx][C:\Program Files (x86)\Google\Update\GoogleUpdate.exe][/ping PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz48cmVxdWVzdCBwcm90b2NvbD0iMy4wIiB2ZXJzaW9uPSIxLjMuMjYuOSIgc2hlbGxfdmVyc2lvbj0iMS4zLjI2LjkiIGlzbWFjaGluZT0iMSIgc2Vzc2lvbmlkPSJ7NjFCOTBEQjktNEUzQy00REEzLTkwMTktNjU5OTI3QUNDMDEyfSIgaW5zdGFsbHNvdXJjZT0idGFnZ2VkbWkiIHJlcXVlc3RpZD0ie0FERTI5REYzLUMxQzItNEQ3Ri1BRUFGLTZGN0FCRUQ1QzBEOH0iIGRlZHVwPSJjciI-PGh3IHBoeXNtZW1vcnk9IjYiIHNzZT0iMSIgc3NlMj0iMSIgc3NlMz0iMSIgc3NzZTM9IjEiIHNzZTQxPSIxIiBzc2U0Mj0iMSIgYXZ4PSIxIi8-PG9zIHBsYXRmb3JtPSJ3aW4iIHZlcnNpb249IjYuMyIgc3A9Ijk2MDAuMTcwMzEiIGFyY2g9Ing2NCIvPjxhcHAgYXBwaWQ9Ins0MzBGRDREMC1CNzI5LTRGNjEtQUEzNC05MTUyNjQ4MTc5OUR9IiB2ZXJzaW9uPSIxLjMuMjcuNSIgbmV4dHZlcnNpb249IjEuMy4yNi45IiBsYW5nPSJlcyIgYnJhbmQ9IiIgY2xpZW50PSIiIGlpZD0iezY4ODFEN0ZCLTUwRjAtMDY1OC0zOEUzLUMxNTYzNTFENEJDNH0iPjxldmVudCBldmVudHR5cGU9IjIiIGV2ZW50cmVzdWx0PSIxIiBlcnJvcmNvZGU9IjAiIGV4dHJhY29kZTE9IjAiLz48L2FwcD48L3JlcXVlc3Q-][0x80070002]
VERBOSE 5420 4644 16:25:56-979  0 [07/03/15 16:25:56.982][GoogleUpdate:goopdate][5420:4644][GroupPolicyProxyDetector::Detect][Ignoring group policy][machine is not part of a domain]
INFORMATION 5420 4644 16:25:56-987  0 [07/03/15 16:25:56.982][GoogleUpdate:goopdate][5420:4644][detected configurations][
priority=2, source=IEWPAD, wpad=1, script=
priority=0, source=direct, direct connection
]
VERBOSE 5420 4644 16:25:56-987  0 [07/03/15 16:25:56.982][GoogleUpdate:goopdate][5420:4644][Send][url=https://tools.google.com/service/update2][request=<?xml version="1.0" encoding="UTF-8"?><request protocol="3.0" version="1.3.26.9" shell_version="1.3.26.9" ismachine="1" sessionid="{61B90DB9-4E3C-4DA3-9019-659927ACC012}" installsource="taggedmi" requestid="{ADE29DF3-C1C2-4D7F-AEAF-6F7ABED5C0D8}" dedup="cr"><hw physmemory="6" sse="1" sse2="1" sse3="1" ssse3="1" sse41="1" sse42="1" avx="1"/><os platform="win" version="6.3" sp="9600.17031" arch="x64"/><app appid="{430FD4D0-B729-4F61-AA34-91526481799D}" version="1.3.27.5" nextversion="1.3.26.9" lang="es" brand="" client="" iid="{6881D7FB-50F0-0658-38E3-C156351D4BC4}"><event eventtype="2" eventresult="1" errorcode="0" extracode1="0"/></app></request>][filename=]
ERROR 1476 3536 16:25:56-990 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:56-990 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:25:56-990 .\kernel_log_consumer.cc 492 Unexpected process info version 4
VERBOSE 5420 4644 16:25:57-102  0 [07/03/15 16:25:57.107][GoogleUpdate:goopdate][5420:4644][Send response received][result 0x0][status code 200][<?xml version="1.0" encoding="UTF-8"?><response protocol="3.0" server="prod"><daystart elapsed_days="3105" elapsed_seconds="26757"/><app appid="{430FD4D0-B729-4F61-AA34-91526481799D}" status="ok"><event status="ok"/></app></response>]
ERROR 5420 4644 16:25:57-157  0 [07/03/15 16:25:57.154][GoogleUpdate:goopdate][5420:4644][Failed to ::ShellExecuteEx][C:\Program Files (x86)\Google\Update\GoogleUpdate.exe][/handoff "appguid={8A69D345-D564-463C-AFF1-A69D9E530F96}&iid={6881D7FB-50F0-0658-38E3-C156351D4BC4}&lang=es&browser=2&usagestats=0&appname=Google%20Chrome&needsadmin=prefers&ap=x64-stable&installdataindex=defaultbrowser" /installsource offline /sessionid "{61B90DB9-4E3C-4DA3-9019-659927ACC012}" /offlinedir "{D19B1098-85CD-4CC5-8314-289E8D010963}"][0x80070002]
ERROR 5420 4644 16:25:57-157  0 [07/03/15 16:25:57.154][GoogleUpdate:goopdate][5420:4644][Google Update hand off failed][/handoff "appguid={8A69D345-D564-463C-AFF1-A69D9E530F96}&iid={6881D7FB-50F0-0658-38E3-C156351D4BC4}&lang=es&browser=2&usagestats=0&appname=Google%20Chrome&needsadmin=prefers&ap=x64-stable&installdataindex=defaultbrowser" /installsource offline /sessionid "{61B90DB9-4E3C-4DA3-9019-659927ACC012}" /offlinedir "{D19B1098-85CD-4CC5-8314-289E8D010963}"][0x80070002]
ERROR 5420 4644 16:25:57-157  0 [07/03/15 16:25:57.154][GoogleUpdate:goopdate][5420:4644][Failed to launch installed instance][0x80040708]
ERROR 5420 4644 16:25:57-157  0 [07/03/15 16:25:57.154][GoogleUpdate:goopdate][5420:4644][InstallApplications failed][0x80040708]
ERROR 5420 4644 16:25:57-157  0 [07/03/15 16:25:57.154][GoogleUpdate:goopdate][5420:4644][Failed to install][0x80040708][Se ha producido un error en la instalaci�n. No se ha podido iniciar el programa de instalaci�n de Google Chrome.]
VERBOSE 5420 4644 16:26:00-894  0 [07/03/15 16:26:00.891][GoogleUpdate:goopdate][5420:4644][GetLastCheckPeriodSecFromRegistry][Ignoring group policy][machine is not part of a domain]
VERBOSE 5420 4644 16:26:00-895  0 [07/03/15 16:26:00.891][GoogleUpdate:goopdate][5420:4644][GetDownloadPreferenceGroupPolicy][Ignoring group policy][machine is not part of a domain]
ERROR 5420 4644 16:26:00-900  0 [07/03/15 16:26:00.906][GoogleUpdate:goopdate][5420:4644][Failed to ::ShellExecuteEx][C:\Program Files (x86)\Google\Update\GoogleUpdate.exe][/ping PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz48cmVxdWVzdCBwcm90b2NvbD0iMy4wIiB2ZXJzaW9uPSIxLjMuMjYuOSIgc2hlbGxfdmVyc2lvbj0iMS4zLjI2LjkiIGlzbWFjaGluZT0iMSIgc2Vzc2lvbmlkPSJ7NjFCOTBEQjktNEUzQy00REEzLTkwMTktNjU5OTI3QUNDMDEyfSIgaW5zdGFsbHNvdXJjZT0idGFnZ2VkbWkiIHJlcXVlc3RpZD0iezM2Njg0NUVDLUQyQUQtNEFFMy04RTg1LTJGQ0Q0RDIwQjQ5RH0iIGRlZHVwPSJjciI-PGh3IHBoeXNtZW1vcnk9IjYiIHNzZT0iMSIgc3NlMj0iMSIgc3NlMz0iMSIgc3NzZTM9IjEiIHNzZTQxPSIxIiBzc2U0Mj0iMSIgYXZ4PSIxIi8-PG9zIHBsYXRmb3JtPSJ3aW4iIHZlcnNpb249IjYuMyIgc3A9Ijk2MDAuMTcwMzEiIGFyY2g9Ing2NCIvPjxhcHAgYXBwaWQ9Ins4QTY5RDM0NS1ENTY0LTQ2M0MtQUZGMS1BNjlEOUU1MzBGOTZ9IiB2ZXJzaW9uPSIiIG5leHR2ZXJzaW9uPSIiIGxhbmc9ImVzIiBicmFuZD0iIiBjbGllbnQ9IiIgaWlkPSJ7Njg4MUQ3RkItNTBGMC0wNjU4LTM4RTMtQzE1NjM1MUQ0QkM0fSI-PGV2ZW50IGV2ZW50dHlwZT0iMiIgZXZlbnRyZXN1bHQ9IjAiIGVycm9yY29kZT0iLTIxNDcyMTk3MDQiIGV4dHJhY29kZTE9IjAiLz48L2FwcD48L3JlcXVlc3Q-][0x80070002]
VERBOSE 5420 4644 16:26:00-900  0 [07/03/15 16:26:00.906][GoogleUpdate:goopdate][5420:4644][GroupPolicyProxyDetector::Detect][Ignoring group policy][machine is not part of a domain]
INFORMATION 5420 4644 16:26:00-904  0 [07/03/15 16:26:00.906][GoogleUpdate:goopdate][5420:4644][detected configurations][
priority=2, source=IEWPAD, wpad=1, script=
priority=0, source=direct, direct connection
]
VERBOSE 5420 4644 16:26:00-904  0 [07/03/15 16:26:00.906][GoogleUpdate:goopdate][5420:4644][Send][url=https://tools.google.com/service/update2][request=<?xml version="1.0" encoding="UTF-8"?><request protocol="3.0" version="1.3.26.9" shell_version="1.3.26.9" ismachine="1" sessionid="{61B90DB9-4E3C-4DA3-9019-659927ACC012}" installsource="taggedmi" requestid="{366845EC-D2AD-4AE3-8E85-2FCD4D20B49D}" dedup="cr"><hw physmemory="6" sse="1" sse2="1" sse3="1" ssse3="1" sse41="1" sse42="1" avx="1"/><os platform="win" version="6.3" sp="9600.17031" arch="x64"/><app appid="{8A69D345-D564-463C-AFF1-A69D9E530F96}" version="" nextversion="" lang="es" brand="" client="" iid="{6881D7FB-50F0-0658-38E3-C156351D4BC4}"><event eventtype="2" eventresult="0" errorcode="-2147219704" extracode1="0"/></app></request>][filename=]
VERBOSE 5420 4644 16:26:00-943  0 [07/03/15 16:26:00.938][GoogleUpdate:goopdate][5420:4644][Send response received][result 0x0][status code 200][<?xml version="1.0" encoding="UTF-8"?><response protocol="3.0" server="prod"><daystart elapsed_days="3105" elapsed_seconds="26761"/><app appid="{8A69D345-D564-463C-AFF1-A69D9E530F96}" status="ok"><event status="ok"/></app></response>]
INFORMATION 5420 4644 16:26:00-944  0 [07/03/15 16:26:00.938][GoogleUpdate:goopdate][5420:4644][Setup::Uninstall]
INFORMATION 5420 4644 16:26:00-950  0 [07/03/15 16:26:00.953][GoogleUpdate:goopdate][5420:4644][CanUninstallGoogleUpdate returned 0]
ERROR 5420 4644 16:26:00-950  0 [07/03/15 16:26:00.953][GoogleUpdate:goopdate][5420:4644][Main failed]["C:\Program Files (x86)\GUM5652.tmp\GoogleUpdate.exe" /installsource taggedmi /install "appguid={8A69D345-D564-463C-AFF1-A69D9E530F96}&iid={6881D7FB-50F0-0658-38E3-C156351D4BC4}&lang=es&browser=2&usagestats=0&appname=Google%20Chrome&needsadmin=prefers&ap=x64-stable&installdataindex=defaultbrowser" /installelevated][0x80040708]
INFORMATION 5420 4644 16:26:00-950  0 [07/03/15 16:26:00.953][GoogleUpdate:goopdate][5420:4644][DllEntry exit][0x80040708]
ERROR 4392 5996 16:26:01-002  0 [07/03/15 16:26:01.005][GoogleUpdate:goopdate][4392:5996][Main failed][C:\Users\AR790_~1\AppData\Local\Temp\GUM325F.tmp\GoogleUpdate.exe /installsource taggedmi /install "appguid={8A69D345-D564-463C-AFF1-A69D9E530F96}&iid={6881D7FB-50F0-0658-38E3-C156351D4BC4}&lang=es&browser=2&usagestats=0&appname=Google%20Chrome&needsadmin=prefers&ap=x64-stable&installdataindex=defaultbrowser"][0x80040708]
INFORMATION 4392 5996 16:26:01-003  0 [07/03/15 16:26:01.005][GoogleUpdate:goopdate][4392:5996][DllEntry exit][0x80040708]
ERROR 1476 3536 16:26:02-942 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:26:02-942 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:26:02-942 .\kernel_log_consumer.cc 492 Unexpected process info version 4
ERROR 1476 3536 16:26:02-942 .\kernel_log_consumer.cc 492 Unexpected process info version 4


El error 1476 3536 ... ... ... versión 4 apareció antes de iniciar el instalador
avm99963
3/07/15 8:29
¡Hola de nuevo!

Si existe, intenta eliminar la carpeta GUM5652.tmp, que se puede encontrar tanto en la carpeta C:\Program Files (x86) como en C:\Users\AR790_~1\AppData\Local\Temp.

Después, intentaremos eliminar los registros que Chrome ha podido dejar en el registro de Windows para ver si este ha sido la causa del problema. Para ello, sigue los siguientes pasos:
  1. Descarga el archivo remove.txt que te adjunto, pero guarda el archivo con el nombre remove.reg (selecciona "Todos los archivos" como tipo de archivo).
  2. Haz doble clic en remove.reg en el escritorio.
  3. En la ventana de confirmación, haz clic en Sí.
  4. Haz clic en Aceptar.
¿El problema se arregló o sigue?

Saludos :-)

EDITO: Añado el archivo remove.txt como archivo adjunto en esta respuesta
avm99963
3/07/15 8:32
¡Bien por mí! No adjunté el archivo :-(

Ahora sí que lo he adjuntado.
Javier Rodriguez Garcia
3/07/15 8:55
El problema persiste, sigue apareciendo la misma ventana.
avm99963
3/07/15 9:27
Intenta también borrar las carpetas Chrome en C:\Program Files (x86)\Google y C:\Users\%USERNAME%\AppData\Local\Google y vuelve a instalar Chrome.

Además, ¿tienes algún antivirus/firewall configurado? Si es así inhabilítalo y prueba de instalar Chrome.

Saludos :-)
Javier Rodriguez Garcia
3/07/15 9:35
Hola, resulta que ha reaparecido una carpeta en C:\Program Files (x86)\ llamada Google la cual ya había borrado anteriormente. La he vuelto a borrar y he intentado reinstalar Chrome, después de utilizar su archivo "remove.reg" y ha funcionado.

Ahora estoy configurando mi cuenta de google, muchas gracias por su ayuda.
Un saludo.

avm99963
3/07/15 9:48
¡Me alegro Javier! :-D Muchas gracias por volver a contarnos que se solucionó.

Saludos :-)